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Quick FAQ

Thank you for your interest in Wheelhouse Counseling.  Our mission is to facilitate health & happiness for our clients and community through counseling, coaching, and consulting.  The company is led by owner & senior clinician Brandon M. Wheeler, who has served as a leader in the mental health field for many years.  This information addresses common questions received by our staff.  If you would like additional information, feel free to review our Intake Packet and please do not hesitate to contact us at [email protected].


How can I feel confident that Wheelhouse Counseling is right for me?

With an emphasis on client satisfaction, our company offers several exclusive benefits, including complimentary initial consultations.  These confidential conversations allow you, the client, to interview your prospective therapist.  You can expect to receive helpful information on how therapy can successfully address your specific needs.  If you would like to learn what past clients has said, you can consult our Reputation page or our various social media platforms.  Click HERE to schedule your first appointment!


Am I guaranteed to “get better” from counseling?

The honest truth is that psychotherapy does not always resolve issues, and this may or may not be the fault of the client or of the therapist.  However, our staff is well trained in evidence-based practices that research shows to commonly provide beneficial outcomes. 


How do you take payment?

Our staff accepts cash, check, and credit/debit card.  We do not store card information electronically in order to protect clients from identity theft. 


Do you take my insurance?

Our staff members do not work with insurance companies for several reasons.  Foremost, this is to protect client confidentiality.  Health insurance companies may require client diagnoses and session notes if someone accesses counseling through insurance.  Secondly, practicing this way honors client choice in that it allows clients to choose how frequent and for how many times to meet with their therapist.   Insurance companies typically restrict this choice.   However, our staff can provide you with appropriate documentation so that you may request a reimbursement from your insurance provider.


What should I expect in my first session?

All therapists and approaches are different.  Some say very little; others talk a great deal.  Some ask many questions; others mostly make observations.  Some use only one approach, others use many.  Despite these variations, you should always expect:

  • To feel respected and cared for;
  • To receive information about confidentiality and other professional policies;
  • To guide the therapy conversation so that it is useful for you.


How many sessions will therapy last?

Every client is different, and every therapist is different.  So, there is no exact standard for the frequency of visits or duration of treatment.  However, many therapies involve meeting for one hour each week for several months.  You should expect observable improvement within three-to-five sessions if you and your therapist work well together.  Therapy is helpful if you work hard with the therapist.  The therapist supports you, and suggests helpful ways to work on problems.  But if you don't work at solving the problem, the therapy won't work.


How can I communicate with my therapist?

You have several options for communicating with your therapist, but email is most preferred.  It is important to know that electronic correspondence (e.g., text, email, e-receipt, social media, and digital phone lines) is not considered to be a confidential medium of communication.  Please speak with your therapist about protecting your private health information (PHI).


Can I hangout with my therapist as a friend, either during or after treatment?

Psychotherapy is a collaborative process between you and a therapist to work on areas of dissatisfaction and/or desired improvement in your life.  As such, the relationship is often one in which close emotional bonds develop.  It is also a professional relationship in which appropriate boundaries must be maintained.  Because the therapist-client relationship is so important, you cannot be involved in a social relationship or friendship that exists outside of the therapy room with your psychotherapist.  Limiting this relationship to the therapy office keeps your therapeutic environment safe, secure and free of outside complications that could interfere with your therapy work. 


If you have further questions about psychotherapy in general, you can click here for more information.  Or, contact our staff who will be glad to address any of your needs and concerns.

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Helpful Forms

Click here to view and print forms for your appointment.